Question 1

1. How can I purchase a Limited Edition sculpture from IGA?

Accepted Answer

IGA LE Sculptures can be bought in 3 easy steps -

Step 1 -  Select design from the website and e-mail us at business@igastudios.com or call us for assistance at 8805408282/ 8805408585

Step 2 - Buyer will have to place an order for the sculpture and make the payment in full.

Step 3 - Buyer will have to place an order for the sculpture and make the payment in full.

Question 2

2. Is there a facility to order the sculpture on phone?

Accepted Answer

Select design from the website and e-mail us at business@igastudios.com or call us for assistance at 8805408282/ 8805408585

Question 3

3. What is the medium of the sculptures?

Accepted Answer

IGA Limited Edition sculptures are made in FRP (Fibre Reinforced Plastic) in our own facilities in Pune and Bengaluru with the best quality ISO grade materials.

Question 4

4. Are the sculptures appropriate for both indoor and outdoor conditions?

Accepted Answer

IGA Limited Edition sculptures are made of the best quality ISO grade materials which are strong and durable for both indoor and outdoor conditions. The surface is painted with high quality automobile grade paints and coated with transparent UV resistant polyurethane. Surface damages may occur if it is struck with any sharp and abrasive material.

Question 5

5. What is the warranty policy of the sculptures?

Accepted Answer

IGA warrantees the product for a period of 12 months against manufacturing defects. In such conditions write to us with images to business@igastudios.com and we will address the matter at the earliest.

Question 6

6. Can IGA provide me with a customised sculpture?

Accepted Answer

Customised sculptures are available with us through our vertical IGA Projects. See our portfolio at www.igastudios.com and write to us with your requirements to business@igastudios.com.

Question 7

7. Can I order a sculpture from this catalogue in the size I want?

Accepted Answer

IGA Limited Edition sculptures are sold in 3 sizes (3 feet, 4 feet and 5 feet) in case you wish to purchase an alternative size of the design you like in the LE Design Catalogue simply drop us an e-mail (business@igastudios.com) with your requirement and contact details mentioning the LE Product Code and we will address your queries at the earliest.

Question 8

8. In what sizes are the sculptures available?

Accepted Answer

IGA Limited Edition sculptures are sold in three sizes, 3 feet, 4 feet and 5 feet. Any other size can be customized by IGA Projects.

Question 9

9. What is the approximate weight of the sculptures?

Accepted Answer

IGA Limited Edition sculptures are light weight, robust and easy to handle. All sculptures come with a metal base plate. Approximate weight of the sculptures along with its base plate are as follows

a) 3 Feet – upto 20 kgs

b) 4 Feet – upto 30 kgs

c) 5 Feet – upto 40 kgs

Question 10

10. What are the payment options available?

Accepted Answer

Payment can be made through Bank Transfer or physical Cheque payments.

Question 11

11. Are there any hidden costs?

Accepted Answer

The cost mentioned in our website does not include shipping charges and Government taxes. On your enquiry a quotation will be sent to you mentioning all the details. Kindly go through the same before processing the payment.

Question 12

12. Does IGA ship the Sculpture overseas?

Accepted Answer

Yes, your package can be shipped anywhere that accept deliveries, charges as applicable will be extra and the buyer will be pre notified of such charges in our quotation.

Question 13

13. Is the Sculpture secured with adequate insurance to cover for loss or damage, who will bear the cost in case of transit damage?"

Accepted Answer

All IGA Limited Edition sculptures are covered with a transit insurance therefore any loss or damage during transit is covered by IGA. For more details refer to the Terms and Conditions

Question 14

14. What are the shipping charges, who is going to pay for the same

Accepted Answer

The shipping charges are paid by the buyer. The buyer will be pre-notified in our quotation.

Question 15

15. How long will it take to receive my order?

Accepted Answer

Depending on the design selected by you and the readiness of the particular mould at our studios the time period for delivery will be mentioned in our quotation post submission of Enquiry Form by the buyer.

Question 16

16. Do you deliver the sculpture to our site?

Accepted Answer

The sculpture as per our policy will be delivered to the address mentioned in the Order Form submitted by the buyer, upto vehicle accessible area to the ground floor level. In case of any other requirement buyers are requested to make their independent arrangements.

Question 17

17. What will be the installation policy to install the sculpture?

Accepted Answer

IGA Limited Edition sculptures do not include installation services, however the Installation Instructions are provided along with the delivery details by mail. In case of any special requirements write to us at business@igastudios.com.

Question 18

18. Do you have a return or damaged policy?

Accepted Answer

All IGA Limited Edition sculptures are very unique, exclusive and customised as per buyer’s requirement. It takes plenty of time sometimes months to create a IGA Limited Edition sculpture, due to this we are unable to allow return. We are always available to ensure the sculpture you see in our website is the sculpture you get.However, if you get a sculpture which is in damaged condition, we will replace the same. For all other conditions please refer to Return, Refund and Replacement Section in the  Terms and Conditions

Question 19

19. What is the quality and material warranty of the sculpture?

Accepted Answer

IGA Limited Edition sculptures are made of the best quality ISO grade materials which are strong and durable for both indoor and outdoor conditions. The surface is painted with high quality automobile grade paints and coated with transparent UV resistant polyurethane. Refer to Terms and Conditions for a 12-month warranty on manufacturing defects.

Question 20

20. How does one care and maintain the sculpture?

Accepted Answer

The maintenance is as easy as buying our sculptures. Dust it with a dry soft cotton cloth or wipe with a damp soft cotton cloth. For extreme situations deep cleaning may be required in such cases use a mild shampoo to clean the surface then rinse with plain water and wipe with a dry soft cotton cloth. Do not use hard water for cleaning.

Question 21

21. Where is the Limited Edition head office located?

Accepted Answer

Our Head Office is located at Pune – The Queen of Deccan with a large production facility and a second studio at Bengaluru. Click the link www.igastudios.com to see our corporate website.

Question 22

22. Do you have a customer service?

Accepted Answer

Yes, our customer service contact number and email are mentioned in the Contact Us section of our website.

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