FAQs

1. How can I purchase a Limited Edition sculpture from IGA?


IGA Limited Edition sculptures can be bought in 3 simple steps as mentioned below

Step 1 - Fill the Enquiry Form with the necessary details.

Step 2 - Buyer will get a quotation from us with a clear breakup mentioning the delivery charges and government taxes.

Step 3 - Buyer will have to fill the Order Form to place an order for the sculpture and make payment.




2. Is there a facility to order the sculpture on phone?


Yes for sure, you can generate an initial enquiry by communicating with our LE Coordinator on +91 8805407373, do remember to keep the preferred product code, size and colour options handy with you.




3. What is the medium of the sculptures?


IGA Limited Edition sculptures are made in FRP (Fibre reinforced plastic) in our own facilities in Pune and Bengaluru with the best quality ISO grade materials.




4. Are the sculptures appropriate for both indoor and outdoor conditions?


IGA Limited Edition sculptures are made of the best quality ISO grade materials which are strong and durable for both indoor and outdoor conditions. The surface is painted with high quality automobile grade paints and coated with transparent UV resistant polyurethane. Surface damages may occur if it is struck with any sharp and abrasive material.




5. What is the warranty policy of the sculptures?


IGA warrantees the product for a period of 12 months against manufacturing defects. In such conditions write to us with images to LE@igastudios.com and we will address the matter at the earliest.




6. Can IGA provide me with a customised sculpture?


Customised sculptures are available with us through our vertical IGA Projects. See our portfolio at www.igastudios.com and write to us with your requirements to business@igastudios.com.




7. Can I order a sculpture from this catalogue in the size I want?


IGA Limited Edition sculptures are sold in 3 sizes (3 feet, 4 feet and 5 feet) in case you wish to purchase an alternative size of the design you like in the LE Design Catalogue fill in the Enquiry Form and mention your required size in the requirement details in Section 2 of the form and our projects team will soon get in touch with you on the same OR write a mail to business@igastudios.com with your requirement and contact details mentioning the LE Product Code.




8. In what sizes are the sculptures available?


IGA Limited Edition sculptures are sold in 3 sizes, 3 feet, 4 feet and 5 feet. Any other size can be customized by IGA Projects.




9. What is the approximate weight of the sculptures?


IGA Limited Edition sculptures are light weight, robust and easy to handle. All sculptures come with a metal base plate. Approximate weight of the sculptures along with its base plate are as follows

a) 3 Feet – upto 20 kgs

b) 4 Feet – upto 30 kgs

c) 5 Feet – upto 40 kgs




10. What are the payment options available?


Payment can be made through Bank Transfer or Google-pay App.




11. Are there any hidden costs?


The cost mentioned in our website does not include shipping charges and Government taxes. On your enquiry a quotation will be sent to you mentioning all the details. Kindly go through the same before filling your order form and processing payment.




12. Does IGA ship the Sculpture overseas?


Yes, your package can be shipped anywhere that can accept deliveries, charges as applicable will be extra and the buyer will be pre notified in our quotation post submission of Enquiry Form.




13. Is the Sculpture secured with adequate insurance to cover for loss or damage, who will bear the cost in case of transit damage?


All IGA Limited Edition sculptures are covered with a transit insurance therefore any loss or damage during transit is covered by IGA. For more details refer to the Terms and Conditions




14. How long will it take to receive my order?


Depending on the design selected by you and the readiness of the particular mould at our studios the time period for delivery will be mentioned in our quotation post submission of Enquiry Form by the buyer.




15. Do you deliver the sculpture to our site?


The sculpture as per our policy will be delivered to the address mentioned in the Order Form submitted by the buyer, upto vehicle accessible area to the ground floor level. In case of any other requirement buyers are requested to make their independent arrangements.




16. What will be the installation policy to install the sculpture?


IGA Limited Edition sculptures do not include installation services, however the Installation Instructions are provided along with the delivery details by mail. In case of any special requirements please mention the same in the Order Form in the Special Comments section or write to us at LE@igastudios.com.




17. Do you have a return or damaged policy?


All IGA Limited Edition sculptures are very unique, exclusive and customised as per the buyers requirement. It takes plenty of time sometimes months to create a IGA Limited Edition sculpture, due to this we are unable to allow return. We are always available to ensure the sculpture you see in our website is the sculpture you get. However if you get a sculpture which is in damaged condition we will replace the same. For all other conditions please refer to Return, Refund and Replacement Section in the Terms and Conditions




18. What is the quality and material warranty of the sculpture?


IGA Limited Edition sculptures are made of the best quality ISO grade materials which are strong and durable for both indoor and outdoor conditions. The surface is painted with high quality automobile grade paints and coated with transparent UV resistant polyurethane. Refer to Terms and Conditions for a 12 month warranty on manufacturing defects.




19. How does one care and maintain the sculpture?


The maintenance is as easy as buying our sculptures. Dust it with a dry soft cotton cloth or wipe with a damp soft cotton cloth. For extreme situations deep cleaning may be required in such cases use a mild shampoo to clean the surface then rinse with plain water and wipe with a dry soft cotton cloth. Do not use hard water for cleaning.




20. Where is the Limited Edition head office located?


Our Head Office is located at Pune – The Queen of Deccan with a large production facility and a second studio at Bengaluru. Click the link www.igastudios.com to see our corporate website.




21. Do you have a customer service?


Yes, our customer service contact number and email is mentioned in the Contact Us section of our website.





If you have any other questions which are not mentioned here please be free to email us.

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